Frequently Asked Questions
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Fourways Mauritius is an accredited supplier of some of the world’s leading air-conditioning brands. Powered by a 20-year legacy with a global footprint in over 17 countries, we are trusted specialists in providing multifaceted air-conditioning solutions for residential and commercial purposes.
Our products are suited for homes, offices, schools, hotels, restaurants, banks, and more, each fitted with unique functionalities and innovative technologies to support the diverse needs of today’s consumers.
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Fourways Mauritius aims to become the preferred distributor of exceptional HVAC products backed by our Suppliers, offering superior service and support continuously striving to meet our customers unique requirements and expectations.
Fourways Mauritius continuously strives to deliver superior, professional and friendly service, providing high-quality manufactured state of the art technology and products, while working closely with our Suppliers to meet our customers’ unique requirements and exceed their expectations.
We envisage being the preferred distributor of quality, efficient air-conditioning systems across Mauritius, a goal we endeavour to achieve through unwavering professionalism, integrity and esteemed products.
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Fourways Mauritius are authorised distributors of the following air-conditioning brands:
- Samsung
- Alliance
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Fourways Mauritius distributes a wide range of air-conditioning products including:
- VRF
- Cassettes
- Ducted
- MidWall Splits
- Multi-Split Systems
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Yes. Fourways Mauritius can offer design and stock management assistance for VRF projects.
Our global team bring a wealth of knowledge and experience to the industry providing exceptional customer service for which Fourways Mauritius is known. Never resting on our laurels, we take great pride in driving innovation, closely working with our Customers and Suppliers to improve the quality of our products and services
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Fourways Mauritius’s warehouse is in Jin Fei. This centralised location allows for easy access for collection quick deliver
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Room size is dependent on the square meterage of the space. You can determine the size of your unit by multiplying the length x width of the room, then multiply this figure by roughly 600 Btu's per m2. Each size unit on the website specifies the square meterage of the space it caters for.
E.g. A room size of 20m2 (5m across by 4m wide) will require a 12000btu size aircon. A room size of 40m2 (10m across by 4m wide) will require a 24000btu size aircon and so on.
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Standard delivery takes between 1-4 working days dependant on the area you live in, between 8:00am-5:00pm. In the case of aircons, delivery will be done by an installation company authorised by Fourways. We will communicate the details of the installer who will be delivering the unit to you.
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If you no longer want to receive the order you can log a cancellation via email, this needs to be done on the same day that your order is placed before the order goes out for delivery the following day. If you wish to log a return, you can do so by email on receiving your parcel. The item will then be collected from you free of charge, and a refund (or exchange, if requested) actioned once the items are returned to our warehouse. The unit needs to be sealed and in its original packaging for the return to be accepted.
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Log your exchange/refund request on the website or via email.
Prepare the return parcel and pack the product in its original packaging.
Collection will be through the dealer/installation company authorized by Fourways that delivered the unit to you and he/she will arrange to collect the unit back from you.
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Each size unit on the website specifies the room size it caters for. You can calculate the square meterage of your room by multiplying the length x width. If your installer who delivers the unit determines the size of the unit is too small for the application for which you intend to use it he will recommend that you exchange it for a bigger sized unit. He will then take the unit back and return it with a bigger size, or you can return the unit to Fourways via the installer for a full refund by Fourways provided your unit is in line with requirements listed as per return stipulations)